Return Policies for Retailers Both Online and In-Store

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BIRTH CONTROL. 3 THE DAY AFTER CHRISTMAS … THOUSANDS FLOCK TO THE STORES … TO DO ONE THING … MAKE RETURNS!! WE LOVE OUR FAMILIES … BUT SOMETIMES THEY SWING AND MISS….WHEN IT COMES TO THE GIFT. NEWS 8’S TINA DETELJ JOINS US LIVE FROM THE CRYSTAL MALL IN WATERFORD FOR SOME TIPS BEFORE YOU HEAD TO THE STORE. TINA. 3 THE FOLKS HERE AT THE CRYSTAL MALL SAY IT WAS ALMOST AS BUSY TODAY AS IT HAS BEEN BEFORE THE HOLIDAY.AND YES – MANY OF THE PEOPLE CAME HERE TODAY TO RETURN WHAT THEY RECEIVED YESTERDAY.BUT THEY REALLY DIDN’T HAVE TO RUSH HERE BECAUSE MANY STORES ARE PRETTY UNDERSTANDING THIS TIME OF YEAR. IF IT JUST DIDN’T FIT RIGHT OR WASN’T EXACTLY WHAT YOU WANTED – CHANCES ARE YOU WERE AMONG THE MANY MAKING A TRIP TO THE MALL ON THIS DAY AFTER CHRISTMAS.[NAT HAPPY HOLIDAYS] [13:05:20+]”HAPPY HOLIDAYS.” NICOLE SOBANKO TRADED A GIFT SHE GOT FOR THIS POT AND PAN SET.[NICOLE SOBANKO/OAKDALE] [13:04:14-13:04:17]”PRETTY SMOOTH NOT AS BUSY AS I THOUGHT IT WOULD BE.”DESPITE THE STEADY STREAM OF POST HOLIDAY SHOPPERS MOST OF THE FOLKS WE TALKED TO AT THE CRYSTAL MALL IN WATERFORD SAY THEY DIDN’T STAND ON ANY LINE FOR TOO LONG. [MICHAEL PELLICCIO/OLD LYME] [12:26L14-12:26:20]”I RETURNED A COUPLE THAT I BOUGHT. A COUPLE FOR MYSELF. YEAH JUST A GREAT DAY AT THE MALL.” RETAILERS EXPECT RETURNS STARTING TODAY AND BECAUSE IT’S THE HOLIDAY SEASON THEY BEND SOME OF THEIR USUAL RULES LIKE TIME LIMITS ON WHEN YOU CAN MAKE A RETURN. [BILLY KERSTETER/LIDS][13:20:50-13:58] “TYPICALLY IT’S 30 DAYS BUT DURING THE HOLIDAYS BECAUSE SOME PEOPLE BUY THEM EARLY WE’LL ALWAYS BE A LITTLE MORE LENIENT WITH IT IF IT’S PAST THAT DEADLINE.”MANY STORES WILL ACCEPT HOLIDAY RETURNS THROUGH JANUARY WHILE SOME LIKE KOHLS HAVE NO DEADLINE AT ALL.THAT WORKS OUT WELL FOR MARY MITCHELL.[MARY MITCHELL/NIANTIC] [12:34:44-12:34:54]”IT WAS A COFFEE POT THAT WAS LEAKING AND THEY SAID JUST BRING IT BACK AND WE’LL GIVE YOU A NEW ONE. BUT WE DIDN’T BRING THE NEW ONE BECAUSE I FORGOT. I CAN’T DO EVERYTHING RIGHT?” (LAUGH)FORTUNATELY SHE’S NOT UNDER ANY TIME LIMIT NOW.IF YOU BOUGHT ONLINE YOU CAN OFTEN RETURN AN ITEM AT THE LOCAL STORE WHICH GIVES YOU CHANCE TO TRY ON A REPLACEMENT FOR YOUR ILL-FITTING RETURN. IT’S ALWAYS BEST TO HAVE A RECEIPT WHICH IS SOMETIMES REQUIRED.[BILLY KERSTETER/LIDS] [13:21:01-13:21:06] :03 “TECHNICALLY YES BUT DURING THE HOLIDAYS WE ALWAYS TRY TO BE UNDERSTANDING IF THEY DON’T HAVE ONE.” 3 OFTEN TIMES TOO STORES WILL LET YOU EXCHANGE AN ITEM IF YOU DON’T HAVE A RECEIPT.BUT REMEMBER IF YOU JUST WANT MONEY BACK THAT RECEIPT IS KEY BECAUSE IF THE ITEM ON SALE THEY MAY ONLY GIVE YOU THAT LOWER AMOUNT BECAUSE YOU CAN’T PROVE YOU PAID FULL PRICE.

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